GoZeroBill is committed to protecting the privacy rights of our users, and as such GoZeroBill does not sell your personal information.
In order to help us improve our products, aggregate statistics, or to allow us to market our services to potential users, we may transfer some of your data, including IP addresses or device IDs, to third-party business partners and service providers. Under the California Consumer Privacy Act (“CCPA”), effective January 1, 2020 some of these ordinary data transfers to third parties could constitute a sale.
Under the CCPA, California residents have the right to opt-out of the sale of their personal information. Although we do not sell our users’ personal information, we are enabling all users to opt-out of the transfers of such data where those transfers may be considered sales under the CCPA. If you have a GoZeroBill account and you would like to opt-out, click here.
If you do not have a GoZeroBill account, you can opt-out of certain transfers of your IP address, device ID, or other forms of browsing data where such transfers may be considered sales under the CCPA. Click the check box below to opt-out for this current browsing session.
REQUEST DATA ACCESS
Under the California Consumer Privacy Act of 2018 (“CCPA”), beginning January 1, 2020, GoZeroBill users and healthcare providers have the right to request access to their personal information collected within the last 12 months. If you would like to export your GoZeroBill data, please go to https://www.GoZeroBill.com/privacy-settings to log in and submit a request
. Please note that GoZeroBill cannot honor access requests sent by practice staff, including office managers or receptionists. All healthcare providers’ requests must be made directly by the provider.
In order to verify your identity, you will need to complete a two-step verification process by logging in and entering a PIN code sent to the mobile device associated with your account. If you are a healthcare provider, you will be asked to submit a scan of a valid government photo ID. After GoZeroBill verifies your identity, you will be sent a link to download your data in a readable format via a secure transfer. This may take up to 45 days, so we’ll be sure to email you as soon as your data is ready to be downloaded.
REQUEST DATA DELETION
Under the California Consumer Privacy Act of 2018 (“CCPA”), beginning January 1, 2020, California residents have the right to request the permanent deletion of their personal information. As a GoZeroBill user, you may request the permanent deletion of your personal information, but please note that deleting your personal information will automatically and permanently delete your GoZeroBill account. If you are a GoZeroBill healthcare provider, you will no longer be considered active on GoZeroBill if you request deletion. If your account is deleted, all information will be permanently deleted. This deletion cannot be reversed. If you decide to open a new account with GoZeroBill, your historical data will not be accessible.
If you would like to retain any of the information in your account, you can request access to your GoZeroBill data prior to deleting your account.
If you would like to request the deletion of your personal information and your GoZeroBill account, follow the links below based on your account type:
. Please note that GoZeroBill cannot honor deletion requests sent by practice staff, including office managers or receptionists. All healthcare providers’ requests must be made directly by the provider.
GoZeroBill may retain some of your personal information as provided for in Section 1798.105 of the CCPA.
EXCEPTIONS AND EXEMPTIONS UNDER THE CCPA
Rights provided by the CCPA are subject to certain exemptions and exceptions, as specified in the applicable statutes and/or associated regulations issued by California’s Office of the Attorney General. As a business and service provider, GoZeroBill may retain some of your personal or account data as provided for in CCPA Section 1798.105. Additionally, GoZeroBill may be unable to fulfill your request if we cannot verify your identity to the standard the law and applicable regulations require. Please ensure your desktop, mobile device, and browser are updated to the most recent operating system or release. If your device is out of date, some functionality may not be available.