Data & Trust

Data & Privacy

How do we safeguard data?


What data do we collect?

To book a doctor’s appointment on CaringALS, you only need to share basic information, such as your name, email, sex, phone number and date of birth. You also have the option to enter additional information, such as your insurance carrier, to help you find the right healthcare provider.


Over the years, patients have asked us to improve more aspects of their healthcare experience by managing additional medical information. In fact, CaringALS Check-In – an opt-in service which helps you digitally complete your medical paperwork and share it with your healthcare providers – was the most requested feature from patients.


To make sure we’re always improving our products, we also analyze use of the service – such as the time of day you schedule an appointment, the specialties that you book most often, and the type of device you use. This data, like the rest of your information, is stored with industry standard security. Please note that CaringALS does not store credit card information, bank account information, radiological images, laboratory analysis, or diagnostic reports.


How do we use and share data?

When you book an appointment, we securely share your name, insurance details (if you provide them), date of birth, sex, chosen appointment time and certain other relevant information with your doctor. For example, if you choose to use CaringALS Check-In (instead of a clipboard and pen in the doctor’s office), we relay to your doctor, on your behalf, any information you voluntarily provide. In addition to sharing your data with your healthcare providers, we may also share your information as described in our Privacy Policy.


We also analyze aggregated or de-identified data (which means data that is individually non-identifiable) to better understand different uses of CaringALS and how we can deliver a better healthcare experience. For example, testing different kinds of emails has helped us understand when and how patients prefer to receive Wellness Reminders for preventive care. We may also use this non-identifiable data in other ways, including for projects that can benefit society, such as projects that study disease patterns or contribute to public health initiatives.


Like other online businesses, we may use your information to help us or our partners show ads for our services on other websites or platforms. We never sell your personal information to third parties. In all of these cases, the security of your data is a priority.


This document is intended to provide a helpful overview of our practices. More details on how we protect and use your data can be found in our Privacy Policy.  If there are any differences or inconsistencies between the information on this webpage and in the Privacy Policy, the Privacy Policy takes priority.


Still have questions or comments? Please reach out to


Where can I learn more?

Privacy PolicyOur agreement with you that outlines how we collect, use, and share your data

Terms of UseYour rights, responsibilities, and your relationship with CaringALS and our providers

Acceptable Use PolicyGuidelines for the appropriate use of our basic services

Additional TermsDetails about your use of other CaringALS products

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